Support
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General Questions
How do I request a donation?
Our local teams love finding ways to get involved with their communities! The quickest way to connect is to stop by your nearest stand and share your event details directly with them. This helps ensure the team receives all the information they need to review your request and see how they can best support you!
Do you offer catering?
Thanks for your interest! Some of our locations do offer catering options depending on availability. We recommend visiting the stand to speak directly with a manager to see if they can accommodate your event.
How do I request catering?
We love that you're thinking of 7 Brew for your event! We recommend stopping by your local 7 Brew stand to see if the team there can support your request directly.
Do you do sponsorships/fundraisers?
Fundraising and sponsorship opportunities are handled at the local level. If you're interested, we recommend stopping by your nearest 7 Brew stand and asking to speak with the manager.
Each location has different capabilities, and the local team will be the best resource for more details!
How do I find the nearest 7 Brew location?
Thank you so much for wanting to visit one of our stands! Be sure to visit Find a 7 Brew Coffee Drive-Thru Location Near You for the quickest way to find a stand near you! We can’t wait to see you!
How do I provide feedback about my experience?
We truly appreciate you taking the time to provide us with feedback, as we are always trying to improve and provide our guests with a positive experience! Please feel free to fill out the contact form at 7brew.com/support with the location you are inquiring about with any questions, comments, or concerns.
Can I place an order ahead for pickup?
Yes! You can place an order ahead through the app at participating locations and pick it up when it's convenient for you.
Do you deliver or partner with delivery apps (DoorDash, Uber Eats, etc.)?
We do not currently offer any third-party delivery services; however, we will always ensure your experience at any of our drive-thrus will be fast, friendly, and efficient!
Franchising
Is 7 Brew currently accepting new franchise applications?
At this time, we are not accepting new franchise applications or expressions of interest.
How can I franchise or own a 7 Brew?
We appreciate your interest in 7 Brew! At this time, we’re not accepting new franchise applications or expressions of interest. All current information about franchising with 7 Brew is published annually in our publicly available Franchise Disclosure Document (FDD).
Where can I find information about franchising with 7 Brew?
All available information about franchising with 7 Brew is published annually in our Franchise Disclosure Document (FDD), which is publicly available for review.
How can I be notified if 7 Brew starts accepting new franchise applications?
We don’t have a contact list or sign-up option at this time, but we encourage you to keep an eye on our website and official announcements for any future updates.
Can I speak with someone from the franchising team directly?
Our franchising details are only shared through the FDD. We don’t have a direct contact for franchise inquiries at this time.
Gift Cards
Do you have gift cards?
Yes! Gift cards are available at all 7 Brew locations. You can purchase one through the drive-thru or at the walk-up window.
Can I buy a gift card online?
Yes! Gift cards can be purchased online at shop7brew.com.
Are there any restrictions on gift card usage?
Gift cards can be used to pay for any purchase at 7 Brew!
What forms of payment do you accept?
We accept tap-to-pay, cash, credit/debit cards, and 7 Brew gift cards.
Do gift cards ever expire?
There is no expiration date on any 7 Brew gift card! Once uploaded and purchased, it’s yours to use at your earliest convenience! We truly look forward to serving you soon!
How do I check my gift card balance?
Gift card balances can be checked anytime at rewards.7brew.com/giftcard.
If the online tool doesn’t recognize your card, it’s likely an older gift card. A Brewista at any 7 Brew location can easily convert it for you in-store.
You’re also welcome to stop by any stand, and a Brewista will be happy to look up your balance.
Job Inquiries
Are you hiring?
All our locations that are currently hiring will be available at 7brew.com/join-the-brew-crew on the drop-down location menu.
I applied, what are the next steps?
We would recommend stopping by the location to speak with the management team for a better update on application status!
How do I get an update on my application?
We estimate 1-2 weeks for the management team to review applications, and they will be sure to contact you to schedule an interview if they have a position available.
My location isn’t available on the website.
Unfortunately, if that location is not available as a drop-down option, that means they are not hiring at this time. Please feel free to periodically check 7brew.com/join-the-brew-crew for any openings!
Menu & Pricing
Can I get a menu with prices?
You can find a menu with pricing listed at your local 7 Brew Stand!
Are prices the same at all locations?
Prices may vary slightly depending on the location due to market differences.
Do you have a secret menu?
Yes! We do have a secret menu—ask your Brewista for more info!
Does 7 Brew offer decaf?
Yes, we do offer decaf espresso! Most of our coffee drinks can be made decaf or half-calf, but cold brew is the only exception, as it’s not available in decaf. For any non-coffee/caffeine drinks, we love the 7 Fizz, smoothies, shakes, steamers, hot cocoas, and lemonades! You can view our full menu here: 7brew.com/menu
Can you do half-caf?
Yes, we can do half-calf! Cold brew is the only exception, as it’s not available in decaf.
How much caffeine is in a decaf shot of your espresso?
There is about 2mg or less of caffeine in each shot of our decaf espresso!
Do you offer sugar-free?
Absolutely! We offer a variety of sugar-free flavors, and all of our 7 Originals can be made with sugar-free flavors. You can also fully customize your own drink with sugar-free options.
Check out the full list of flavors at 7brew.com/menu.
How can I see all your flavors?
You can view our full flavor list anytime at 7brew.com/menu. And don’t forget to ask your Brewista about our secret menu for some fun and delicious flavor combos!
Can I combine flavors?
Absolutely! You can mix and match any of our flavors to create your perfect drink. We have over 20,000 possible flavor combinations!
Where can I find nutritional information for your drinks?
While we currently do not have a nutritional document available online, you can fill out the contact form at 7brew.com/support with details or questions about your drink, and our team will be happy to help!
Do you have allergen information available (dairy, nuts, gluten, etc.)?
Each stand has an allergen chart readily available, and our Brewistas are happy to answer any questions or concerns.
For more detailed allergen information, you can fill out the contact form at the bottom of 7brew.com/support with details about the drinks or ingredients you’re asking about, our team will make sure you get the information you need!
What dairy-free or non-dairy milk options do you offer?
We currently offer Califia Farms oat, almond, and coconut milk for our dairy-free milk options! You can customize any drink with dairy-free alternatives at no extra charge!
Do you have vegan or plant-based options?
We strive to accommodate a wide variety of dietary lifestyles by providing several vegan and plant-based options. These include milk alternatives such as oat, almond, and coconut milk, as well as any of our flavors except for caramel, white chocolate, and dark chocolate!
Do you offer kid-friendly or caffeine-free drinks?
Yes! We offer several caffeine-free drinks, whether it’s for the kiddos or you need a late-night treat! We can make any of our espresso-based drinks decaf, and we also offer a wide variety of smoothies, shakes, fizzes, lemonades, flavored waters, as well as a decaf tea option!
Mobile App
Where can I download the 7 Brew App?
You can download the app for free on the iPhone App Store or Android in the Google Play Store.
Is the app free to use?
The app is free to download and no purchase is necessary when using the app.
Is the app available for both iPhone and Android phones?
The app is easy to download on both iPhone and Android phones.
Do I need to create a 7 Brew Rewards account to use the app?
You do not need an account to explore the app, but a valid 7 Brew Rewards account is required to place a drink order. To sign up for a 7 Brew Rewards account, visit 7brew.com/rewards.
Do I have to download the app to use my 7 Brew Rewards account?
No, you do not need to download the app to continue using your 7 Brew Rewards account. You can still earn and redeem rewards just as you always have. To redeem your points, simply log in to your account at 7brew.com/rewards. Keep in mind that rewards are no longer automatically applied when you reach 1,000 points. Instead, you'll be able to choose which reward offer you'd like to redeem using your available points.
How does mobile ordering work on the app?
To place an order ahead in the 7 Brew app, simply select the location you’d like to visit, choose your drinks, and customize them just the way you like. When you arrive at the drive thru, let your Brewista know you placed an order through the app. They’ll check you in and process your payment so your drinks can be prepared fresh and ready for you to enjoy.
Can I pay for my drink order on the app?
Payment for drinks ordered through the 7 Brew app is completed at the drive-thru when a Brewista checks you in.
How soon can I order ahead?
You can place an order ahead anytime during your local stand’s operating hours. Simply place your order when it’s convenient for you and be sure to pick it up the same day, as all mobile orders are removed at the end of each day.
How can reorder my favorite drinks?
With the 7 Brew app, ordering your favorite drinks is easier than ever. Your recently ordered drinks will appear at the top of the ordering menu for quick access. You can also tap the heart icon on any drink to save it to your Favorites tab, making it easy to find and reorder your go-to drinks anytime.
Can I place multiple orders for pickup?
No. Mobile orders can only be placed one at a time. Once your current order has been completed, you can place another order.
What if I placed my order at the wrong location or need to edit my drink(s)?
No worries! You can cancel the order and place a new one.
Is anything changing with the 7 Brew Rewards Program?
The 7 Brew Rewards program works just like it always has. Simply visit your local 7 Brew stand, check in or provide the phone number associated with your rewards account, and your Brewista will be able to access your account. You'll continue to earn 100 points for every drink purchased. The difference is that instead of automatically receiving a free drink at 1,000 points, you'll be able to choose from a variety of reward offers. The more points you earn, the more reward options become available, giving you even more ways to enjoy your points.
How do I redeem my points?
To redeem your points, tap the Rewards tab at the bottom of the app. There, you'll be able to view your total points balance and explore the reward offers available to you. As you earn more points, additional reward options will unlock, giving you even more ways to redeem your rewards.
Will my current free drinks turn back into points in the app?
No. Any free drinks currently saved to your account will remain available as free drinks and will not be converted back into points.
Do points and free drinks expire?
Yes. Points and free drinks will expire if there has been no purchase made using your 7 Brew Rewards account for 365 consecutive days.
Will my points from before the app still count?
Yes. All points currently in your 7 Brew Rewards account will automatically transfer to the app. Any free drinks already saved to your account will also transfer and remain available as free drinks.
What are the new 7 Brew Rewards options that I can redeem my points for?
Once you reach 1,000 points, you can redeem your points for a free drink or continue saving them for even more reward options. As you earn more points, you'll unlock additional rewards, including exclusive 7 Brew merchandise such as keychains, t-shirts, sweatshirts, and more. The more points you save, the more choices you'll have.
What should I do if the app isn’t working?
If you experience any issues with the 7 Brew app, please contact us through the form at 7brew.com/support and select “App” from the Subject dropdown. Our team will review your issue and assist you as quickly as possible.
Who do I contact if I have trouble with an order?
If you need help with a mobile order, please reach out through the contact form at 7brew.com/support and select “App” from the Subject dropdown. Our team will be happy to assist you.
What if my points or rewards look incorrect?
If your points balance or rewards do not appear to be correct, please submit a request through 7brew.com/support and select “App”from the Subject dropdown. Our team will investigate and help resolve the issue.
How do I report a bug or give feedback?
We’d love to hear from you. To report a bug or share feedback about the app, please use the contact form at 7brew.com/support and select “App” from the Subject dropdown. Our team will review your submission and follow up if needed.
Can I delete my account?
Yes. If you would like to delete your account, please submit a request through 7brew.com/support and select “App” from the Subject dropdown. Our team will assist you with the account deletion process.
Why does the app appear cut off or make it difficult to navigate?
We're aware that some Android users may experience display or navigation issues on certain devices, and our team is actively working on a fix.
If buttons are missing, content appears cut off, or you're having trouble navigating the app, try the following:
-Adjust your Font Size, Display Size, or Screen Zoom settings under Settings → Display.
-Switch between Navigation Buttons and Swipe Gestures in your device's navigation settings.
-Close and reopen the app after making any changes.
We appreciate your patience as we work to improve the experience.
Rewards Program
Do you offer a birthday reward?
Yes, we do! To receive your free Birthday Drink, you’ll just need to have a registered 7 Brew Rewards account. Your birthday reward will automatically load into your account and will be available for one week after your birthday, so be sure to stop by and celebrate with us!
Do you have a rewards program/ what is your rewards program and how does it work?
Once you reach 1,000 points, you can redeem your points for a free drink or continue saving them for even more reward options. As you earn more points, you'll unlock additional rewards, including exclusive 7 Brew merchandise such as keychains, t-shirts, sweatshirts, and more. The more points you save, the more choices you'll have!
You can make this selection on the new 7 Brew app or on the rewards website at 7brew.com/rewards!
What do I do if I am missing my points?
If you’re missing points from a recent 7 Brew visit, please fill out the contact form at 7brew.com/support. Be sure to include your 7 Brew Rewards phone number, the date and time of your visit, and the stand location. Our team will be happy to look into it for you!
How do I update my birthday?
If you need to fix your birthday on your 7 Brew Rewards account, fill out the contact form at 7brew.com/support with your rewards phone number and the correct birthdate. Our team will get that updated for you!
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